Woodbridge Hill Surgery - How to order your repeat medications from the doctors surgery

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Online access update

Don't forget to request your medication and book your appointments online. We now offer web bookable appointments for blood tests (phlebotomy), INR (warfarin monitoring), smears (well woman clinics) and hypertension reviews. These should be booked only when a doctor or nurse has requested you have one of these tests or if your smear is due.

You are now also able to message your GP via this service. This can be used for simple queries, such as a medication query, checking if you need a blood test/review, results query.

New members of staff

We now have a paramedic practitioner, Jo Matthews. Jo has years of experience working in the ambulance service and has spent the last year working in GP practice. She will be undertaking home visits, triage, consultations and will be helping to look after our more frail patients.

We also have a senior pharmacist, Rachel Nilsen. Rachel has experience of working in primary care and will be responsible for various aspects of patient care such as complex medication reviews and chronic disease management.

Finally, we have a new GP, Dr Poorvie Hewa Pathiranage, who is doing one surgery a week. She is currently a partner in a practice in Borden, and will be increasing her number of surgeries later in the year. She is interested in all aspects of general practice, specialising in women's health and minor surgery. She is also involved in training junior doctors.

Ask the pharmacist!

Many common illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times - many are open late into the evening - see www.nhs.uk or call 111. For further information see the "Self help" and "Where to go for NHS care" links on this page.

Prescriptions

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME . ALLOW 48 HOURS/2 WORKING DAYS BEFORE COLLECTION (Electronic prescriptions only)) Paper prescriptions will take 3- 4 days. If you are using paper prescriptions, please consider signing up for the electronic service.

Evening Surgery

We are open for evening appointments every Wednesday until 8pm (Appointments for this clinic must be booked in advance).

Repeat Prescriptions

Repeat Request

When We Are Closed - Out of Hours

Order Your Repeat Prescription Online

Repeat Prescriptions

The easiest way for you to process a request for medication and for us to process it is via a request made via Patient Access (please see the link above - you will need to register for this service if you have not already done so) and for you to nominate a pharmacy to receive your prescriptions electronically (via EPS - the electronic prescription service). You can do this at your usual pharmacy.

If your doctor has decided you can have prescriptions on repeat this will be authorised without you having to be seen. These are computerised and full details will be given to patients as needed. We regret we cannot accept telephone requests for repeat prescriptions. You can however email your request to reception.woodbridge@nhs.net.

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME

We aim to process prescriptions within two working days. The most efficient way for us to do this is via the electronic prescription service whereby your prescription is sent electronically to your nominated pharmacy. Don't forget your pharmacist will need time to make up the prescription once we have sent it.

THANK YOU

For more information about the electronic prescription service (EPS) , PLEASE CLICK ON THE LINK BELOW

http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Documents/eps-patient-information-sheet.pdf

Electronic repeat dispensing

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won't have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

See further information for more details.

Please allow a minimum of 48 hours , excluding weekends and Bank Holidays, for your request to be processed. Paper prescriptions will take longer as they are processed differently and therefore take 3- 4 days. Please ensure you do not wait until your medication is about to run out before you request more. It is the responsibility of the patient to order in good time.

Did you know - If you have run out of your regular repeat medication and we are closed, you can contact your local community chemist. They may be able to supply your medication without a prescription. If possible take along your half of your last prescription or the box or packaging which shows your name and the dose etc. The local community chemist can also help if you need advice about a minor ailment

Alternatively under Pharmacy Urgent Repeat Medicines Service, you can call NHS 111 service to be referred directly to a participating community Pharmacy.

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