Woodbridge Hill Surgery - How to order your repeat medications from the doctors surgery

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Appointments update

We now offer web bookable appointments for blood tests (phlebotomy), INR (warfarin monitoring) and smears (well woman clinics). These should be booked only when a doctor or nurse has requested you have one of these tests or if your smear is due. We will soon be offering web bookable appointments for the pre-school booster vaccination for children.

In November 2018- 158 appointments were not attended. This is 26 hours of 10 min appointments. There is high pressure for appointments and this is one of the causes as the non attender then rebooks. Please ensure you let the surgery know if you cannot attend so that another patient can use the appointment.

Many common illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times - many are open late into the evening - see www.nhs.uk or call 111. For further information see the "Self help" and "Where to go for NHS care" links on this page.

The new General Data Protection Regulations (GDPR) came into effect on Friday 25th May 2018- please see the new section on our website for information on our privacy notices which will give you more information on what we do with your data. Paper copies are available in the surgery if you wish to browse through these when you attend.

Measles outbreak in Surrey- please see the main news page.

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME . ALLOW 48 HOURS/2 WORKING DAYS BEFORE COLLECTION (Electronic prescriptions only)) Paper prescriptions will take 3- 4 days. If you are using paper prescriptions, please consider signing up for the electronic service.

Book your appointments online using Patient Access. Simply click on appointments and follow the link. Once registered for this service you can also order repeat medication, view and print a list of your repeat medicines, appliances, allergies or adverse reactions.

Evening Surgery - We are open for evening appointments every Wednesday until 8pm (Appointments for this clinic must be booked in advance).

All patients are allocated a named GP on registering at the practice, if you do not know who your named GP is please ask when next contacting the practice. This does not exclude you from seeing any GP of your choice.

Repeat Prescriptions

Repeat Request

When We Are Closed - Out of Hours

Order Your Repeat Prescription Online

Repeat Prescriptions

Please see the link above for online ordering- you will need to register for this service if you have not already done so.

If your doctor has decided you can have prescriptions on repeat this will be authorised without you having to be seen. These are computerised and full details will be given to patients as needed. We regret we cannot accept telephone requests for repeat prescriptions.They can, however, be faxed to the surgery on fax: 01483 575872

If you have registered for online booking, you are also able to request repeat medication, and to view and print a list of all your repeat medicines or appliances. Photo I’d such as a passport or driving license needs to bought into the practice after registering for online services- this is so we can verify your identity in person. You will only need to do this once .

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME

PRESCRIPTIONS USING EPS (ELECTRONIC PRESCRIBING SERVICE) WILL BE PROCESSED WITHIN 2 WORKING DAYS

WRITTEN PRESCRIPTIONS WILL BE PROCESSED WITHIN 3 WORKING DAYS AND FROM 1ST APRIL 2018 THIS WILL BE EXTENDED TO 4 WORKING DAYS

THANK YOU

FOR MORE INFORMATION ABOUT THE BENEFITS OF EPS , PLEASE CLICK ON THE LINK BELOW

http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Documents/eps-patient-information-sheet.pdf

Please allow a minimum of 48 hours , excluding weekends and Bank Holidays, for your request to be processed. Paper prescriptions will take longer as they are processed differently and therefore take 3- 4 days. Please ensure you do not wait until your medication is about to run out before you request more. It is the responsibility of the patient to order in good time.

Did you know - If you have run out of your regular repeat medication and we are closed, you can contact your local community chemist. They may be able to supply your medication without a prescription. If possible take along your half of your last prescription or the box or packaging which shows your name and the dose etc. The local community chemist can also help if you need advice about a minor ailment

Alternatively under Pharmacy Urgent Repeat Medicines Service, you can call NHS 111 service to be referred directly to a participating community Pharmacy.

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