This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

****FLU VACCINATIONS NOW AVAILABLE FOR BOOKING (for eligible patients)*******


In Jul, Aug and Sep 2018- 456 appointments were not attended. This is 76 hours of 10 min appointments. There is high pressure for appointments and this is one of the causes as the non attender then rebooks. Please ensure you let the surgery know if you cannot attend so that another patient can use the appointment.


The new General Data Protection Regulations (GDPR) came into effect on Friday 25th May 2018- please see the new section on our website for information on our privacy notices which will give you more information on what we do with your data. Paper copies are available in the surgery if you wish to browse through these when you attend. 


Measles outbreak in Surrey- please see the main news page.


PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME . ALLOW  48 HOURS/2 WORKING DAYS BEFORE COLLECTION (Electronic prescriptions only)) Paper prescriptions will take 3- 4 days. If you are using paper prescriptions, please consider signing up for the electronic service.


Book your appointments online using Patient Access. Simply click on appointments and follow the link. Once registered for this service you can also order repeat medication, view and print a list of your repeat medicines, appliances, allergies or adverse reactions.


Evening Surgery - We are open for  evening appointments every Wednesday until 8pm (Appointments for this clinic must be booked in advance).


All patients are allocated a named GP on registering at the practice, if you do not know who your named GP is please ask when next contacting the practice. This does not exclude you from seeing any GP of your choice. 

 

 

 

 

 

Telephone Triage Explained

Triage in this case is a process by which patient access is managed in a GP surgery when all the routine appointments have been taken. Telephone Triage is a method by which a health professional contacts a patient and manages their care based on the outcome of that telephone call.

FAQ

  • Is it to stop me getting an appointment?
    No not at all –It is to ensure that all the patients that need to be seen on that day are seen by an appropriate health care professional It is also a tool for which a telephone consultation can be used to appropriately manage patient’s concerns even if an appointment is not required.
  • How does it work?
    Any patient who needs to be seen urgently on a day when all the routine appointments have gone are not turned away. Their name and contact details are put on a triage list. A GP, Paramedic or a Triage Nurse  then contacts the patient and either brings them in to an emergency clinic set up precisely for that purpose or else the problem is dealt with appropriately in another way. (e.g. blood test arranged, referral completed,  appointment with Practice Nurse arranged or prescription query discussed) This system has been used successfully for several years now in many GP surgeries.
  • Practices and audit has shown that this process significantly improves access.

Why is the Practice doing it?

  1. To improve access.
    There were 92 hours of wasted appointments in -April, May & June 2018--- where patients did not turn up for their appointments.
  2. To optimise GP appointments.
    With an ever developing workforce less complicated needs can be dealt with by other members of the health care team.
  3. Reduce waiting times.
    Feedback from patients in the past has highlighted that for certain things they do not want to have to attend surgery and feel that a telephone consultation will be far more appropriate (medication queries/requests for blood tests/results etc.)

We regularly audit this process to ensure that it is achieving the goals and expectations that we set. This process is only one of the processes put in place to help us improve access and reduce risk. We will continue to work with patient groups to identify and improve areas of concern.  This Practice is committed to listening to feedback and working with patients to improve and develop our service.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website