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Online access update

Don't forget to request your medication and book your appointments online. We now offer web bookable appointments for blood tests (phlebotomy), INR (warfarin monitoring) and smears (well woman clinics). These should be booked only when a doctor or nurse has requested you have one of these tests or if your smear is due. We will soon be offering web bookable appointments for the pre-school booster vaccination for children.

You are now also able to message your GP via this service. This can be used for simple queries, such as a medication query, checking if you need a blood test/review, results query.

 

New members of staff

Jo Matthews, our new paramedic practitioner has now joined the practice. Jo has years of experience working in the ambulance service and has spent the last year working in GP practice. She will be undertaking home visits, triage, consultations and will be helping to look after our more frail patients.

We also have a new GP, Dr Poorvie Hewa Pathiranage, doing one surgery a week. She is currently a partner in a practice in Borden, and will be increasing her number of surgeries later in the year. She is interested in all aspects of general practice, specialising in women's health and minor surgery. She is also involved in training junior doctors.  

Surgery closure

We will be closed for staff training on 2nd May 2019 from 12.30pm to 4pm.

Ask the pharmacist!

Many common illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times - many are open late into the evening - see www.nhs.uk or call 111. For further information see the "Self help" and "Where to go for NHS care" links on this page.

Prescriptions

PLEASE ASK FOR YOUR PRESCRIPTION IN GOOD TIME . ALLOW  48 HOURS/2 WORKING DAYS BEFORE COLLECTION (Electronic prescriptions only)) Paper prescriptions will take 3- 4 days. If you are using paper prescriptions, please consider signing up for the electronic service.

Evening Surgery

We are open for evening appointments every Wednesday until 8pm (Appointments for this clinic must be booked in advance).


 

Appointments

We have over 150 hours of wasted appointments every month. Please be considerate to other patients who are in need of an appointment and let the surgery know in good time if you are unable to attend. We appreciate that sometimes circumstances take over and that cannot be helped, however if you can let us know, we can then offer that appointment to someone else.  

Please read this important information about booking your appointment online. Online appointments are not usually available with a nurse.

doctorConsultations are by appointment only and can be booked either in person or over the phone or you can register to book some appointments online.

The doctor will always see you the same day for emergency medical attention.

An urgent care surgery is available both morning and afternoon for acute problems which have arisen in the last 24 hours and are booked for patients that have been triaged by telephone. These appointments are shorter in length and are not appropriate for ongoing problems. An appointment time is given, although this is only a guide. Please be patient, you may not always been seen straight away and may have to wait if the doctor or nurse has an emergency to deal with.  A triage system is in operation which will determine who is the most appropriate person to deal with your problem. Not all problems will need to be seen by a GP. Coughs, colds, sore throats and minor ailments do not need to be seen by a GP - your local pharmacist can advise a suitable treatment and discuss options with you. PLEASE NOTE THAT THE URGENT CARE SURGERY IS NOT A WALK IN SERVICE- APPOINTMENTS MUST BE BOOKED VIA THE TRIAGE SERVICE IN ORDER TO PROVIDE A HIGH STANDARD OF PATIENT CARE AND PROTECT PATIENT SAFETY. FURTHER TRIAGE INFORMATION IS AVAILABLE ON THE TRIAGE TAB AT THE TOP OF THIS PAGE.


Routine appointments are available to book with the doctor next day, in one weeks time and up to four weeks in advance. 

Telephone appointments - it is not always necessary to be present in the surgery for an appointment and you may prefer to have your consultation over the telephone. You will be given an appointment time - the doctor will do their best to call you at this time or at least within 45 mintues. The receptionist will ask for an indication of the reason for the appointment.

On line appointments are available for patients who register.  This makes booking appointments available even when the surgery is closed.  You can register for on-line appointments either at the surgery or through this website.  Please note that on-line appointments are only for routine appointments with the GP.  If you require anything else - a procedure such as blood taking or cervical smear you will need to contact the surgery.  More information is available from our Online Services Section.

If you have several problems you wish to discuss please tell the doctor straightaway so that they can decide which are the most important. We try to keep to time with appointments.

Please let us know as soon as possible if you are unable to keep your appointment so that we can offer it to someone else. To cancel an appointment you can call 01483 573194 and choose the CANCEL option.

If you have informed us of your mobile telphone number you will recive an appointment reminder by text. If you do not wish to receive this sevice please let us know and remember to tell us if this number changes.

 
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