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Where to go for NHS care

Where to go for NHS care 


A leading local GP is reminding people about the choices they have if they fall ill or injure themselves.


Making the right choice about where to go for advice or treatment is important. For patients it often means finding help much more locally than having to travel to a major hospital. For the NHS, it means no one part of the system, such as A&E, gets overloaded. For patients with a critical illness or life threatening injuries who really need to go to A&E, this could mean the difference between life and death.


Dr Ann Hennell, local GP and Urgent Care lead for Guildford and Waverley Clinical Commissioning Group, said:

“ if people need health advice it’s really important they know where to go.


“If you’re feeling unwell, many common winter illnesses can be treated at home with a well-stocked medicine cabinet, plenty of rest and regular fluids. Keeping some general medicines such as paracetamol, ibuprofen and cold and flu remedies will usually provide quick relief if you feel unwell. You can always ask your pharmacist for advice.”


If you do need urgent health advice it’s important to know where best to seek advice. Here’s which service to use when in Guildford and Waverley and nearby.



NHS 111

If you’re not sure where to seek advice, NHS 111 offer health advice and information round the clock, just dial 111 . You can also check your symptoms, read about hundreds of conditions and treatments and find telephone numbers for NHS services at .


Many common winter illnesses can be treated at home. Ask your pharmacist for advice on the best medicines and treatments for minor ailments. To find your local pharmacy and its opening times – many are open late into the evening - see or call 111.


GP services

If you have a less urgent illness or injury you should make an appointment with your GP. Knowing what to do when your GP surgery is closed is particularly important. If your GP surgery is closed over the Christmas and New Year period and you have an urgent medical problem that can’t wait until the surgery reopens, please call the GP “out of hours” service on NHS 111. They will give you a call back and either give you advice or arrange to see you.


Minor Injury Unit

You could use the Minor Injury Unit at Haslemere hospital - you don’t need an appointment:
Minor Injury Unit, Haslemere hospital, Church Lane Haslemere Surrey GU27 2BJ.
Telephone: 01483 782300. Open 09:00 to 17:00, Monday to Friday.

*Please note: last patients are seen 30 minutes before the stated closing time.


Walk-In Centre

If you have a minor injury, the nurse led Walk-In Centre at Woking is open Monday –Friday 7am-7.30pm, Saturday and Sunday 9am-7pm. Their hours may vary over Christmas, so telephone 01483 846209 to confirm. But please note they are not able to treat children under 2. You don’t need an appointment.

*Please note: last patients are seen 30 minutes before the stated closing time.


A&E or 999 calls
If you are seriously ill or badly injured you should go straight to A&E or call 999. Please only use these services if you really need them. Using A&E and ambulance services inappropriately may prevent us from reaching critically ill patients who urgently need our help.


Dr Hennell added:

"Choosing the right service helps ensure you get seen as quickly as possible. Crucially it also means A&E staff can focus on treating patients who are critically ill or have a life-threatening condition.”

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Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website